Terms & Conditions

For Your Information

 

M by Mellisa Lawijaya Official Web Store mbymellisalawijaya.com encourage you to read our Term and Conditions
that may apply to any page or section of the Site, please read them carefully. Our Term and Conditions may change
from time to time. By using this site, you are agreeing to all of the Term of Uses that are applicable to any portion
of this site. If you do not agree to our Term and Conditions, we suggest you to exit from the site immediately
and discontinue any use of information or products from this site.

 

MODIFICATION OF THE SITE

mbymellisalawijaya.com reserves the right to change, modify, alter, update or discontinue the terms, conditions
and notices under this Site. The links, content, information, prices and any other materials offered via this Site may
change from time to time without notice or further obligation to you. We have the right to adjust prices from time to
time. If for some reason there may have been a price mistake, mbymellisalawijaya.com has the right to refuse the order.
By your continued use of the Site following such modifications, alterations or updates, you agree to be
bound by such modifications, alterations, or updates. We may occasionally update the Site's Privacy Policy as
necessary to protect our customers and to comply with a changing environment. We recommend that you check
the Site's Privacy Policy when you visit to take notice of any changes we may have made to the Term of Use.

 

ACCESS TO MBYMELLISALAWIJAYA.COM

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the
Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts or all of this Website.

 

PROHIBITIONS

You must not misuse this Website. You will not commit or encourage a criminal offence, transmit or
distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, and technologically harmful.
You must not hack into any aspect of the site, corrupt data, cause annoyance to other users, sent any unsolicited advertising or
promotional material, commonly referred to as ‘spam’. Breaching this provision would constitute a criminal offence.
We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or
other technologically harmful material that may infect your computer equipment, computer programs, data or
other proprietary material due to your use of this Website or to your downloading of any material posted on it,
or on any website linked to it.

 

COPYRIGHT

All content and compilations included on this website, such as graphics, logos, video, images, data, and photograph
is the property of mbymellisalawijaya.com. Any reproduction, copying, or foregoing of the content are prohibited.
All photo used from mbymellisalawijaya must be credited. Please kindly contact us to our email
contact@mbymellisalawijaya.com if you want to use our content for editorial purpose.

 

SIGN UP

You need to sign up to purchase. It will give you more benefits such as newsletters, updates, and special offers.
By signing up, you can also keep your details for your next purchase(s) and enjoy the benefit of saving your address
so that you can check out fast every time you shop at our web store. You can also manage your account,
change your address, view your current order, and see the shipping tracking number. You are required to give current,
accurate, and true information to us regarding your shipping address, mobile phone, etc.
We will keep your information privately. We reserves the right to close accounts if any user is seen to be using proxy IPs
(Internet Protocol addresses)in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way.

 

PRIVACY POLICY

mbymellisalawijaya is totally committed to protect the privacy of our customers. Your information is safe with us.
We understands that privacy concerns are extremely important to our customers. You can rest assured that any
information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order.

 

ELECTRONIC COMMUNICATIONS AND MARKETING

If you made a purchase from our store, we may occasionally update you on our latest products, news, and special
offers as we deems appropriate. If you wish to unsubscribe from our newsletters, please click on "NEWSLETTER" and unsubscribe.

 

PRODUCT DESCRIPTIONS

We have tried our best to display the information and colors of our products that appear at the Site as accurate as possible.
However, due to some factors such as the lighting, your computer monitor’s resolution and brightness setting,
the color may appear differently from the actual product. We do not accept exchanges pertaining to differences in perceived color.

 

ORDERS

You can order any of our products as long as they are still available. Products in high demand may be sold out real quickly,
so please note that the items in your shopping bag are not reserved, you have to check out to make sure you purchase the product.
You cannot add more items to your shopping bag once you have checked out.
We cannot modify/add products for you, you have to reorder again to make a purchase if you do not want to pay double shipping fees.
We reserve the right not to process your order if we are unable to validate your payment due to reasons such
as different account holder's name or incomplete payment. We also reserve the right not to process your order if
product is out of stock and somehow the system fails/errors. We will refund your payment completely.

 

PRICING POLICY

Prices shown on our web store are in Indonesian Rupiahs (IDR). Prices may change without any notifications.
While we try and ensure that all the details, description and prices on this website are accurate, errors may occur.
If we discover an error in the price of any item(s) that you have ordered from this site, we will inform you and give you the option of
reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be canceled automatically.
If you cancel the order but you have already paid for the goods, you will receive full refund.

 

PAYMENT & CONFIRMATION

Payment can be made via bank transfer with 2 options: Bank Central Asia (BCA) and Bank Mandiri.
You have to confirm your payment (only Via web store) to validate your purchase.

Payment should be made strictly in 72 hours (3 days) after check out. We will automatically send an invoice to your email.
If you can't transfer and confirm within that time, your orders will be automatically expired.
You can order again but we can't guarantee the availability of our products.

Confirmation (only for bank transfer) should be made strictly after you paid your order.
You can make the confirmation easily by filling the "CONFIRM PAYMENT" link at the Top.
Keep your order number so you can confirm your order.

 

BANK ACCOUNT INFORMATION

BCA : 583 025 2667 a.n Mellisa Lawijaya or Mandiri : 1 150 006 11649 7 a.n Rita Hariana

 

RETURNS POLICY

Visit our "RETURN & EXCHANGE" at the bottom of the page. For returns and exchanges, we cannot provide pick up service.
Items should be returned new, unused, unwashed and with all garment tags still attached.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
We accept return and exchanges due to some reasons of: manufacturing defect, wrong items shipped, and size exchanges.

All sale items are nonrefundable or exchangeable. All exchanges are allowed within 5 days after your receive your goods.
We will not entertain any defect brought to our attention after 5 days from invoice date. You can only submit your return request once for each order ID.
So once your receive your exchange, you cannot request an exchange for the same order item and order ID again.
For defective items that are out of stocks, the customer is entitled for an exchange of the same value for any item on the shop.

 

REFUND

Refund will include shipping costs.

 

LAUNDRY CARE

For all clothing items sold on mbymellisalawijaya.com, you are encouraged to gentle hand wash with light detergent.
Do not bleach or soak your garment while washing, especially for items with two or more colors.
Garments should be washed separately and do not tumble dry and do not wring. Always iron with cool or low heat and do not hang to dry.
We are unable to refund any items that are damaged due to inappropriate laundry practices.

 

RISK OF LOSS

All items purchased from mbymellisalawijaya.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

COMMERCIAL USE

This site is not for any commercial use. You may not copy, reproduce, and sell any contents or products of this site.

 

CONTENT ERRORS

mbymellisalawijaya.com tries to provide the most accurate and complete information.
However, content may have errors or inaccuracies.
We also do not promise that all functional system and aspects in our web store will be error- free and virus-free.
We recommend customers to have anti-virus software updated. Some browsers may experience
different errors and we try our best to fix that. Please email us to contact@mbymellisalawijaya.com for any errors occur.

 

QUESTION AND FEEDBACK

We welcome your questions, comments, and concerns about privacy or any of the information collected from you or about you.
Please send us any and all feedback pertaining to privacy, or any other issue.

 

AGREEMENT

By using this site and providing us with your information, you agree to the Site's Privacy Policy.
If you do not agree to this policy, please do not use the Site. You agree that you will be responsible for your activity in this web store.
If we notice that you were related in prohibited activities or violations of our Terms and Conditions,
​we may deny your access to this web store on temporary or permanent basis.